FAQ

Product

Why Bamboo Buddie?

This minimalist laptop stand made from eco-friendly Bamboo will be the perfect addition to your office space. Convenient, flexible, easy to carry and suitable for all standard laptops on the market - you can't go wrong with this statement piece.

What is the laptop stand made of?

100% Bamboo!

What laptops is it suitable for?

All standard laptops on the market!

What are the benefits?

Reduce screen glare, eye strains and headaches. Improve your posture, prevents pain and aching in your neck, shoulders, arms, and wrists. Plus, it keeps air circulating on the bottom of your laptop, keeping it from getting too hot. It's also eco-friendly and 100% sustainable!

Orders

Can I cancel my order?

If you need to cancel an order, please email us at bamboobuddieorders@gmail.com and we will do our best to assist you provided the item has not been shipped out already.

What do I do if I have entered an incorrect address?

If you have entered the wrong address, simply reply to your order confirmation email and confirm the correct address or you can email us at bamboobuddieorders@gmail.com .

If we don't receive the correct email address, we will not be held responsible for any lost deliveries based on information provided to us.

Shipping

Where do you ship to?

We currently ship within Australia only.

When will my order arrive?

Between 1-7 days depending on where you are located. Tracking numbers will be emailed to you so you can track your delivery.

Do you offer free shipping?

Yes! We offer free shipping within Australia :)

Want to know anything else?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Refunds & Returns

Do you offer returns/refunds?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase or offer a replacement if you wish. Please Include a name and order number on the returned parcels.